Office Manners Related Questions PDF
Office Manners / Business Etiquette & Ethics
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Professional Integrity
Q: Why is lying to a client on behalf of a superior wrong?
A: Because true professional ethics require honesty and transparency; no authority justifies unethical behavior.
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Meeting Etiquette
Q: What is the rule about mobile phone use in business meetings?
A: Texting is never acceptable; calls are only allowed if members are informed before the meeting starts.
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Corporate Culture
Q: Is corporate culture the same in every company within an industry?
A: No, workplace rules and culture vary from office to office and are not always hierarchical.
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Communication Ethics
Q: What is the acceptable response time for emails and calls in business?
A: Within 24 hours.
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Professional Conduct
Q: Is it acceptable to arrive late or leave early from office as a salaried employee?
A: No, it is not acceptable.
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Dress Code Ethics
Q: What defines appropriate business dress?
A: Dressing according to workplace expectations and maintaining a professional appearance.
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Small Talk Etiquette
Q: What should be avoided during small talk?
A: Dominating or monopolizing the conversation.
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Ethics Definition
Q: What is true ethics in business?
A: Holding oneself to a high standard of what is right and wrong.
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Workplace Behavior
Q: Is using profanity acceptable at work?
A: Never.
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Teamwork
Q: What does getting along with coworkers indicate?
A: That you are a team player and professional.
Q: What is the best way to introduce yourself to a new client or colleague in a professional setting?
Answer: Give a firm handshake, make eye contact, and say your full name
Q: What first name or nickname would you like us to use?
Answer: (Type your first name or nickname)
Q: What is the most professional way to end a business email?
Answer: Best regards
Q: If you disagree with a colleague during a meeting, what is the most professional way to express your opinion?
Answer: Wait for your turn and respectfully share your perspective
Q: How should you react if you receive critical feedback from a manager or colleague?
Answer: Thank them for the feedback and ask how you can improve
Q: What should you do if you are late to a meeting?
Answer: Apologize and explain briefly
Q: What is the appropriate response if a colleague offers to pay for your meal during a business lunch?
Answer: Thank them and offer to pay the next time
Q: What is the appropriate way to address a new client?
Answer: By their last name with Mr./Ms.
Q: What is an appropriate conversation topic for a business dinner?
Answer: Industry news
Q: In a business setting, what is the best way to handle a phone call?
Answer: Excuse yourself and answer quietly
Q: When exchanging emails with clients or colleagues from different cultures, what should you be mindful of?
Answer: Be cautious with humor and idioms that may not translate well
Q: What is the appropriate dress code for a business meeting?
Answer: Formal
Q: How early should you arrive for a business meeting?
Answer: 5 minutes early
Q: How should you pass business cards?
Answer: With both hands
Q: During a business meal, when should you start eating?
Answer: After the host starts
Q: How often should you check your phone during meetings?
Answer: Not at all
Q: You should smile when you answer your phone at work. Your smile will “show” through the
Answer: True
Q: What first name or nickname would you like us to use?
Answer: (Type first name or nickname)
Q: How soon should you reply an email?
Answer: Within 24 hrs
Q: Should you accidentally overhear a private conversation, you should forget its contents.
Answer: True
Q: You need a lever arch file from store room, is it fine to take one without asking?
Answer: False
Q: If you get a text message during a meeting, what should you do?
Answer: Read the message, but wait until later to respond.
Q: How should a business introduction be made?
Answer: The rule is people of lesser authority are introduced to people with greater authority.
Q: When you realize someone has a disability, should you assume they need help?
Answer: False
Q: If you must eat at your desk, which 2 rules should you follow?
Answer: Eat foods that have low odor, and don’t talk with your mouth full.
Q: Conversations on the following topics should be avoided at work.
Answer: Office gossip and politics
Q: What do you do if you are expecting a call during a meeting?
Answer: Warn your colleagues that you are expecting a call and may need to briefly leave the meeting when the call comes through.
