Liaison & Telephone Operator Past Papers PDF

PART–I: Islamic Studies

Q1. What is the literal meaning of the word “Islam”?
Answer: A) Peace and Submission
Q2. In which Hijri year was Fasting (Roza) made obligatory?
Answer: B) 2 A.H.
Q3. Which Prophet is known by the title “Khalilullah”?
Answer: A) Hazrat Ibrahim (A.S.)
Q4. How many Surahs are there in the Holy Quran?
Answer: C) 114
Q5. Which battle is called the “Battle of the Trench”?
Answer: B) Ghazwa-e-Khandaq
Q6. The total number of Fard Rakats in the five daily prayers is:
Answer: B) 17
Q7. Which Sahabi is known as “Saifullah” (Sword of Allah)?
Answer: A) Hazrat Khalid bin Walid (R.A.)
Q8. What is the primary source of Islamic Law (Sharia)?
Answer: A) The Holy Quran
Q9. In which city is the tomb of Prophet Muhammad (PBUH) located?
Answer: B) Madinah
Q10. Zakat is the _____ pillar of Islam.
Answer: C) Third

PART–II: Pakistan Studies

Q11. Who was the first Governor-General of Pakistan?
Answer: B) Quaid-e-Azam Muhammad Ali Jinnah
Q12. In which year was the Lahore Resolution passed?
Answer: A) 1940
Q13. What is the total area of Pakistan?
Answer: C) 796,095 sq km
Q14. Which is the highest mountain peak in Pakistan?
Answer: A) K2 (Godwin-Austen)
Q15. In which year was the current Constitution of Pakistan enacted?
Answer: C) 1973
Q16. Which is the longest river in Pakistan?
Answer: A) Indus River
Q17. The Simla Agreement was signed between Pakistan and India in which year?
Answer: B) 1972
Q18. Who was the chief architect of the 1956 Constitution of Pakistan?
Answer: B) Chaudhry Muhammad Ali
Q19. Pakistan’s coastline lies along which sea?
Answer: A) Arabian Sea
Q20. Which city of Pakistan is known as the “City of Lights”?
Answer: B) Karachi

PART–III: General Knowledge & Current Affairs

Q21. What is the capital city of Australia?
Answer: C) Canberra
Q22. Which country is known as the “Land of the Rising Sun”?
Answer: B) Japan
Q23. What is the currency of the United Kingdom?
Answer: A) British Pound (GBP)
Q24. The headquarters of the United Nations (UN) is located in:
Answer: B) New York, USA
Q25. Which organ in the human body purifies blood?
Answer: A) Kidney
Q26. What is the total number of member states in the United Nations?
Answer: C) 193
Q27. Which instrument is used to measure atmospheric pressure?
Answer: B) Barometer
Q28. What is the largest ocean in the world?
Answer: A) Pacific Ocean
Q29. The Nobel Peace Prize is awarded annually in which city?
Answer: C) Oslo, Norway
Q30. What is the chemical formula of common table salt?
Answer: B) NaCl

PART–IV: Job Related (Liaison & Administrative Operations)

Q31. What is the primary responsibility of a Liaison Operator?
Answer: B) Facilitate communication between different departments and stakeholders.
Q32. Which communication channel is best for formal inter-departmental documentation?
Answer: A) Official Email & Memorandum
Q33. In administrative conflict resolution, what is the first step a liaison should take?
Answer: C) Listen actively to understand all perspectives neutrally.
Q34. Which software tool is primarily used for tracking project deadlines and task status?
Answer: D) All of the above (Trello, Asana, MS Excel)
Q35. How should a Liaison Operator handle confidential inter-agency reports?
Answer: A) Restrict access only to authorized personnel.
Q36. When handling a multi-department project bottleneck, what is the liaison’s key objective?
Answer: B) Re-align stakeholders and clarify task ownership.
Q37. What is the most effective way to record decision items during inter-department meetings?
Answer: B) Distribute concise Minutes of the Meeting (MoM).
Q38. How should an administrative liaison prioritize urgent incoming operational requests?
Answer: A) Categorize by urgency and organizational impact.
Q39. What is essential for smooth cross-functional team collaboration?
Answer: C) Clear expectations, active listening, and consistent follow-ups.
Q40. Which skill is most critical for a liaison when coordinating under high-pressure deadlines?
Answer: B) Emotional composure and problem-solving focus.

PART–V: Computer & Information Technology

Q41. What does CPU stand for in computer systems?
Answer: A) Central Processing Unit
Q42. Which shortcut key is used to paste copied content in MS Windows?
Answer: B) Ctrl + V
Q43. What type of software is Microsoft Excel?
Answer: C) Spreadsheet Application
Q44. What does HTML stand for?
Answer: A) HyperText Markup Language
Q45. Which component of a computer stores data permanently?
Answer: B) Hard Disk Drive (HDD) / Solid State Drive (SSD)
Q46. In computer networking, what does IP stand for?
Answer: A) Internet Protocol
Q47. Which function in MS Excel is used to calculate the average of numbers?
Answer: B) AVERAGE()
Q48. What is the primary function of an Operating System (OS)?
Answer: A) Manage hardware and software resources
Q49. Which protocol is used for sending emails over the internet?
Answer: C) SMTP (Simple Mail Transfer Protocol)
Q50. What does RAM stand for?
Answer: B) Random Access Memory

PART–I: Islamic Studies

Q1. What was the name of Hazrat Muhammad’s (PBUH) mother?
Answer: B) Hazrat Amina (R.A.)
Q2. Which holy book was revealed to Hazrat Musa (A.S.)?
Answer: A) Taurat
Q3. What is the meaning of the word “Quran”?
Answer: C) Frequently recited
Q4. In which month was the Holy Quran first revealed?
Answer: B) Ramadan
Q5. How many Fard acts are there in Wudu (Ablution)?
Answer: B) 4
Q6. Who was the first Caliph of Islam?
Answer: A) Hazrat Abu Bakr Siddique (R.A.)
Q7. Which Ghazwa is mentioned in Surah Aal-e-Imran?
Answer: C) Ghazwa-e-Uhud
Q8. What is the obligation paid by wealthy Muslims annually to help the poor?
Answer: A) Zakat
Q9. Which Sahabi compiled the Holy Quran into a single volume during his caliphate?
Answer: B) Hazrat Abu Bakr Siddique (R.A.)
Q10. What is the main ritual performed during Hajj at Mina?
Answer: A) Stoning the Devil (Rami)

PART–II: Pakistan Studies

Q11. Who first presented the Two-Nation Theory in the Indian Subcontinent?
Answer: B) Sir Syed Ahmed Khan
Q12. Which pass connects Pakistan with Afghanistan?
Answer: A) Khyber Pass
Q13. What is the national animal of Pakistan?
Answer: C) Markhor
Q14. Who was the Prime Minister of Pakistan during the 1965 War?
Answer: B) Zulfikar Ali Bhutto
Q15. What is the highest civil award of Pakistan?
Answer: A) Nishan-e-Pakistan
Q16. In which year was the Objectives Resolution passed?
Answer: B) 1949
Q17. Which city is known as the “Manchester of Pakistan”?
Answer: C) Faisalabad
Q18. What is the name of the boundary line between Pakistan and Afghanistan?
Answer: A) Durand Line
Q19. Which port in Pakistan was developed with the help of China under CPEC?
Answer: B) Gwadar Port
Q20. Who was the first female Prime Minister of Pakistan?
Answer: A) Benazir Bhutto

PART–III: General Knowledge & Current Affairs

Q21. What is the largest continent in the world by area?
Answer: A) Asia
Q22. Which gas makes up the largest portion of Earth’s atmosphere?
Answer: C) Nitrogen
Q23. What is the capital of Turkey?
Answer: B) Ankara
Q24. Which international agency is responsible for atomic energy safety?
Answer: A) IAEA (International Atomic Energy Agency)
Q25. What is the hardest natural substance on Earth?
Answer: C) Diamond
Q26. Which country has the world’s largest population?
Answer: B) India
Q27. The headquarters of the World Health Organization (WHO) is located in:
Answer: A) Geneva, Switzerland
Q28. Which vitamin is produced in the human body when exposed to sunlight?
Answer: D) Vitamin D
Q29. What does NASA stand for?
Answer: B) National Aeronautics and Space Administration
Q30. Which ocean lies between America and Europe?
Answer: A) Atlantic Ocean

PART–IV: Job Related (Liaison & Administrative Operations)

Q31. What is the primary role of an inter-agency liaison officer during emergency operations?
Answer: B) Maintain real-time communication and resource sharing between agencies.
Q32. What is an “Action Item” in meeting notes?
Answer: A) A specific task assigned to an individual with a deadline.
Q33. Which tool is best suited for managing daily task progress across multiple team members?
Answer: C) Kanban Board (e.g., Trello or Asana)
Q34. How should a liaison address miscommunication between two department heads?
Answer: B) Schedule a brief joint meeting to clarify facts and align objectives.
Q35. What does SOP stand for in administrative work?
Answer: A) Standard Operating Procedure
Q36. What is the proper procedure for escalating an unresolved operational conflict?
Answer: C) Document the issue clearly and report it to the immediate supervisor.
Q37. Which skill is most critical for drafting official inter-office memos?
Answer: B) Clear, concise, and professional writing.
Q38. What is the purpose of an administrative audit trail?
Answer: A) Tracking changes, actions, and approvals for accountability.
Q39. What should a liaison operator do before hosting an inter-departmental meeting?
Answer: B) Prepare and distribute the meeting agenda in advance.
Q40. How does a liaison operator ensure data security when sharing official files?
Answer: C) Password-protect files and use authorized secure network channels.

PART–V: Computer & Information Technology

Q41. Which computer key is used to refresh an active web page or window?
Answer: C) F5
Q42. What does RAM stand for?
Answer: B) Random Access Memory
Q43. In Microsoft Word, which key combination is used to select all text?
Answer: A) Ctrl + A
Q44. Which protocol ensures secure data transmission over the internet?
Answer: B) HTTPS
Q45. What type of device is a computer printer?
Answer: B) Output Device
Q46. In MS Excel, which symbol must precede any mathematical formula?
Answer: C) = (Equal sign)
Q47. What does PDF stand for?
Answer: A) Portable Document Format
Q48. Which file extension represents a standard Microsoft PowerPoint file?
Answer: C) .pptx
Q49. What is malware designed to do?
Answer: B) Harm or exploit computer systems and data.
Q50. What is the main purpose of a database primary key?
Answer: A) Uniquely identify each record in a table.

PART–I: Islamic Studies

Q1. What was the relationship between Prophet Ibrahim (A.S.) and Prophet Ismail (A.S.)?
Answer: A) Father and Son
Q2. Which Prophet was given the miracle of controlling the wind and understanding the language of animals?
Answer: B) Prophet Sulaiman (A.S.)
Q3. What is the name of the cave where Prophet Muhammad (PBUH) received the first revelation?
Answer: A) Cave of Hira
Q4. Which Surah of the Holy Quran does not begin with Bismillah?
Answer: C) Surah At-Tawbah
Q5. How many Takbeers are recited in Namaz-e-Janaza (Funeral Prayer)?
Answer: B) 4
Q6. Who was the second Caliph of Islam?
Answer: B) Hazrat Umar Farooq (R.A.)
Q7. What is the term used for the pilgrimage performed outside the fixed dates of Hajj?
Answer: A) Umrah
Q8. Which angel was responsible for bringing revelations (Wahi) to the Prophets?
Answer: A) Hazrat Jibrael (A.S.)
Q9. In which place was the Treaty of Hudaibiya signed?
Answer: B) Hudaibiya
Q10. The term “Nisaab” is associated with:
Answer: C) Minimum wealth threshold for Zakat

PART–II: Pakistan Studies

Q11. Who was the Prime Minister of Britain when India was partitioned in 1947?
Answer: B) Clement Attlee
Q12. Which desert is located in the Punjab province of Pakistan?
Answer: A) Cholistan Desert
Q13. What is the total length of Pakistan’s coastline?
Answer: B) 1,046 km
Q14. Who wrote the National Anthem of Pakistan?
Answer: A) Hafeez Jullundhri
Q15. Which treaty resolved the water distribution dispute between Pakistan and India in 1960?
Answer: C) Indus Waters Treaty
Q16. Where is the headquarters of the Pakistan Navy located?
Answer: A) Islamabad
Q17. Which mountain range separates Pakistan from China?
Answer: B) Karakoram Range
Q18. What was the old name of Attock?
Answer: C) Campbellpur
Q19. In which year was Pakistan Television (PTV) established?
Answer: B) 1964
Q20. Which rivers join to form the Panjnad before merging into the Indus River?
Answer: D) All of the above (Chenab, Jhelum, Ravi, Sutlej)

PART–III: General Knowledge & Current Affairs

Q21. What is the capital city of Canada?
Answer: B) Ottawa
Q22. Which country is known as the “Land of White Elephants”?
Answer: A) Thailand
Q23. Which gas is most abundant in the Sun?
Answer: C) Hydrogen
Q24. What is the currency of Saudi Arabia?
Answer: A) Saudi Riyal
Q25. Where are the headquarters of the International Court of Justice (ICJ) located?
Answer: B) The Hague, Netherlands
Q26. Which unit is used to measure electrical resistance?
Answer: A) Ohm
Q27. What is the main component of natural gas?
Answer: B) Methane
Q28. Which continent has no permanent human population?
Answer: C) Antarctica
Q29. Who discovered penicillin?
Answer: A) Alexander Fleming
Q30. Which is the deepest trench in the world’s oceans?
Answer: B) Mariana Trench

PART–IV: Job Related (Liaison & Administrative Operations)

Q31. What is the main objective of maintaining an incoming/outgoing mail register in an administrative office?
Answer: B) Tracking file movement and official correspondence history
Q32. What is the first step a liaison officer should take when an unexpected delay occurs in a cross-agency task?
Answer: A) Inform affected stakeholders and provide an updated timeline
Q33. Which document outlines the formal duties and responsibilities of a specific administrative post?
Answer: C) Job Description (JD)
Q34. How should a liaison officer handle conflicting instructions from two senior managers?
Answer: B) Seek clarification from both managers jointly to reach an agreed protocol
Q35. What is the primary purpose of preparing an agenda before an administrative briefing?
Answer: A) Keep discussions focused and manage time effectively
Q36. In inter-departmental operations, what does an “escalation matrix” refer to?
Answer: C) The predefined hierarchy for reporting unresolved issues to higher authorities
Q37. What is the most reliable method to confirm receipt of critical official documents?
Answer: B) Request an explicit acknowledgement or signed receipt note
Q38. Which soft skill is most important for a liaison officer when dealing with upset or demanding stakeholders?
Answer: A) Empathy and active listening
Q39. What is the main purpose of maintaining an archival file system?
Answer: B) Preserve historical records for future reference and legal compliance
Q40. When organizing an inter-agency conference, what is the priority responsibility of a liaison officer?
Answer: C) Coordinating logistics, schedule, and delegate information flow

PART–V: Computer & Information Technology

Q41. What does URL stand for?
Answer: A) Uniform Resource Locator
Q42. Which key combination is used to undo the last action in MS Office?
Answer: B) Ctrl + Z
Q43. Which computer component is responsible for processing graphics and video rendering?
Answer: C) GPU (Graphics Processing Unit)
Q44. In Microsoft Excel, what is the intersection of a row and a column called?
Answer: A) Cell
Q45. What type of network covers a small geographical area, such as a single office building?
Answer: B) LAN (Local Area Network)
Q46. Which tool in MS Word is used to find synonyms of selected words?
Answer: C) Thesaurus
Q47. What does GUI stand for?
Answer: A) Graphical User Interface
Q48. What is the main function of a Firewall in a computer network?
Answer: B) Monitor and filter unauthorized incoming and outgoing network traffic
Q49. Which key is used to start a slideshow presentation in Microsoft PowerPoint?
Answer: C) F5
Q50. What does USB stand for?
Answer: A) Universal Serial Bus

PART–I: Islamic Studies

Q1. What is the literal meaning of the word “Zakat”?
Answer: A) Purification and Growth
Q2. Which Prophet was swallowed by a large fish (whale)?
Answer: B) Prophet Yunus (A.S.)
Q3. In which year of Hijrah was Hajj made obligatory?
Answer: B) 9 A.H.
Q4. Which Surah of the Holy Quran is known as the “Heart of the Quran”?
Answer: A) Surah Yaseen
Q5. Who was the third Caliph of Islam?
Answer: C) Hazrat Uthman Ghani (R.A.)
Q6. How many extra Takbeers are performed in Eid prayers?
Answer: B) 6 extra Takbeers
Q7. What was the name of the camel on which Prophet Muhammad (PBUH) rode during Hijrah?
Answer: A) Al-Qaswa
Q8. Which battle is called “Yaum al-Furqan” (The Day of Criterion)?
Answer: B) Ghazwa-e-Badr
Q9. Who was known as the “Translator of the Quran” among the Sahaba?
Answer: A) Hazrat Abdullah bin Abbas (R.A.)
Q10. Which pillar of Islam is performed at Masjid al-Haram?
Answer: C) Hajj

PART–II: Pakistan Studies

Q11. Who was the first Prime Minister of Pakistan?
Answer: A) Liaquat Ali Khan
Q12. Which pass connects Peshawar with Chitral?
Answer: C) Malakand Pass
Q13. What is the official state religion of Pakistan according to the 1973 Constitution?
Answer: A) Islam
Q14. Which is the largest natural freshwater lake in Pakistan?
Answer: B) Manchar Lake
Q15. In which year was the State Bank of Pakistan inaugurated by Quaid-e-Azam?
Answer: B) 1948
Q16. What is the total length of the Pakistan–China border?
Answer: A) 592 km
Q17. Which city in Pakistan is famous worldwide for sports goods manufacturing?
Answer: B) Sialkot
Q18. Who served as the first Chief Justice of Pakistan?
Answer: A) Justice Sir Abdul Rashid
Q19. Which is the oldest barrage built on the Indus River?
Answer: C) Sukkur Barrage
Q20. When did Pakistan win its first ICC Cricket World Cup?
Answer: B) 1992

PART–III: General Knowledge & Current Affairs

Q21. What is the capital city of Egypt?
Answer: B) Cairo
Q22. Which planet is closest to the Sun?
Answer: A) Mercury
Q23. What is the currency of Japan?
Answer: C) Yen
Q24. Where are the headquarters of Transparency International located?
Answer: B) Berlin, Germany
Q25. Which is the lightest element in the periodic table?
Answer: A) Hydrogen
Q26. Which country is known as the “Land of Tulips”?
Answer: B) Netherlands
Q27. What is the normal human body temperature in Celsius?
Answer: A) 37°C
Q28. Which instrument is used to measure humidity in the air?
Answer: C) Hygrometer
Q29. What is the official language of Brazil?
Answer: B) Portuguese
Q30. Which is the smallest ocean in the world?
Answer: A) Arctic Ocean

PART–IV: Job Related (Liaison & Administrative Operations)

Q31. What is the main purpose of an official Movement Register in administrative records?
Answer: B) To track the dispatch and movement of files between desks and departments
Q32. What is the best strategy for a liaison officer when communicating policy updates to multiple divisions?
Answer: A) Issue a clear written memorandum followed by an operational briefing
Q33. What does “Feedback Loop” mean in administrative communication?
Answer: C) Obtaining confirmation and response from the receiver to ensure message clarity
Q34. How should a liaison officer handle conflicting deadlines between two urgent inter-agency requests?
Answer: B) Consult immediate supervisors to establish priority based on organizational mandate
Q35. What is the main objective of maintaining a record management system?
Answer: A) Fast retrieval, safety, and systematic archiving of official files
Q36. Which document serves as a binding record of decisions made during inter-office committee meetings?
Answer: B) Approved Minutes of the Meeting (MoM)
Q37. What is the core responsibility of a liaison officer during inter-departmental conflict management?
Answer: C) Remain neutral, identify common objectives, and facilitate consensus
Q38. Which practice prevents unauthorized leakage of sensitive administrative information?
Answer: A) Strict enforcement of need-to-know access controls and file encryption
Q39. What is the primary function of an Express Letter in official correspondence?
Answer: B) Communicating urgent administrative matters requiring immediate action
Q40. What is essential when drafting an inter-agency briefing document?
Answer: A) Conciseness, factual accuracy, and actionable recommendations

PART–V: Computer & Information Technology

Q41. What does SSD stand for in modern storage drives?
Answer: B) Solid State Drive
Q42. Which shortcut key combination is used to find specific text in MS Word?
Answer: A) Ctrl + F
Q43. Which computer component performs arithmetic calculations and logical decisions?
Answer: C) ALU (Arithmetic Logic Unit)
Q44. In Microsoft Excel, what does the formula =SUM(A1:A5) do?
Answer: A) Adds all numerical values from cell A1 to A5
Q45. What type of network spans across cities, countries, or globally?
Answer: C) WAN (Wide Area Network)
Q46. Which key is used to lock or unlock capital letters on a keyboard?
Answer: B) Caps Lock
Q47. What does BIOS stand for in computer hardware?
Answer: A) Basic Input Output System
Q48. What is the function of a router in computer networking?
Answer: B) Forward data packets between different computer networks
Q49. Which shortcut key combination opens the Windows Task Manager directly?
Answer: C) Ctrl + Shift + Esc
Q50. What does PDF stand for?
Answer: A) Portable Document Format

Leave a Reply

Your email address will not be published. Required fields are marked *