Hajj Policy and Plan (2027-2030) PDF -

ABBREVIATIONS

Abbreviation	Full Form
CDC	Complaint Disposal Committee
DSR	Daily Situation Report
EMS	Emergency Management System
ERT	Emergency Response Team
HMM	Hajj Medical Mission
KSA	Kingdom of Saudi Arabia
Mashair	Mina – Muzdalifah – Arafat
MoIT&T	Ministry of Information Technology and Telecommunication
MoRA&IH	Ministry of Religious Affairs & Interfaith Harmony
MoU	Memorandum of Understanding
Munazzams	Private Hajj Companies
NITB	National Information Technology Board
OPAP	Office of the Pilgrim’s Affairs Pakistan
SPA	Service Provider Agreement
SPC	Service Provider Company
SOPs	Standard Operating Procedures

INTRODUCTION AND POLICY FRAMEWORK

1. Introduction

Question: Under which rules does the Government of Pakistan mandate the Ministry of Religious Affairs and Interfaith Harmony (MoRA&IH) to arrange Hajj?

Answer: Rules of Business 1973

Question: What is the full form of MoRA&IH?

Answer: Ministry of Religious Affairs and Interfaith Harmony

Question: What does the Hajj Policy & Plan 2027–2030 introduce for the first time?

Answer: A multi-year framework

Question: Which organization is partnering with the Ministry for the full digitalization of Hajj operations?

Answer: National Information Technology Board (NITB)

Question: What is the main objective of introducing multi-year contracts for critical Hajj services?

Answer: To reduce costs and guarantee timely service delivery

Question: What role will the Government progressively assume as the Hajj quota shifts toward the private sector?

Answer: Regulator and quality assurer

Question: What scheme is initiated to help intending pilgrims plan and save resources years before their journey?

Answer: Hajj saving scheme

Question: All Hajj arrangements are made in compliance with the laws and instructions of which country?

Answer: Kingdom of Saudi Arabia (KSA)

2. Mission Statement

Particular	Details
Mission	To serve and facilitate Hujjaj with unwavering commitment and dedication, enabling them to fulfil their religious obligation of Hajj with ease, dignity, and peace of mind.

AGREEMENTS WITH SAUDI ARABIAN AUTHORITIES

Question: Which agreement is executed between the representative of MoRA&IH and the Ministry of Hajj and Umrah, KSA?

Answer: Hajj Affairs Arrangements Agreement

Question: What is the official name of the United Agents Office in Jeddah, KSA?

Answer: Maktab-ul-Vokala Al-Mawahid

Question: What does OPAP stand for in Pakistani Hajj management?

Answer: Office of the Pilgrim’s Affairs Pakistan

Question: Which syndicate executes the General Transport Contract with OPAP in Saudi Arabia?

Answer: Naqabah Siyarat (General Transport Syndicate)

Question: Which company provides additional services for Pakistani Hujjaj in KSA under contract with OPAP?

Answer: Muttawify Hujjaj Company / Service Provider Company (Tawafa)

INPUTS FOR THE HAJJ POLICY

Question: Which committee’s recommendations served as key input for formulating the Hajj Policy?

Answer: Recommendations of the Reforms Committee on Hajj Operations

Question: From which committee was overarching guidance obtained to finalize the Hajj Policy?

Answer: Hajj Policy Committee (HPC)

Question: How was pilgrim feedback collected to refine Hajj policy and operations?

Answer: Through online feedback received from Hujjaj of previous Hajj seasons

HAJJ SCHEME AND QUOTA DISTRIBUTION

Question: What is the quota distribution ratio between the Government and Private Hajj Schemes?

Answer: 60% for Government and 40% for Private Scheme

Question: Which authority must approve any change in the quota distribution between public and private Hajj schemes?

Answer: The Federal Cabinet

Question: According to policy, through which channel must all Hajj dues be deposited?

Answer: Designated bank account(s) through formal banking channels

Question: Under whose regulations must all financial transactions for Hajj dues be processed?

Answer: State Bank of Pakistan regulations

Question: Are cash or informal channel payments allowed for depositing Hajj dues?

Answer: No, cash and informal payments are strictly not accepted

Question: What action does the Ministry take if a pilgrim is accidentally separated from family due to procedural errors?

Answer: Makes best efforts to accommodate such cases subject to quota availability

MANDATORY CONDITIONS FOR HUJJAJ

Question: What is the primary nationality requirement for applicants under both Hajj schemes?

Answer: Must be Pakistani nationals holding a valid Pakistani passport

Question: Who determines the age restrictions for intending pilgrims for each Hajj season?

Answer: Saudi Arabian authorities

Question: How is the sacrifice (Qurbani) requirement executed by the pilgrims?

Answer: In accordance with instructions issued by Saudi authorities prior to each Hajj season

Question: What medical proof is mandatory for applicants to demonstrate health fitness before proceeding for Hajj?

Answer: A medical certificate issued by a Registered Medical Practitioner in Pakistan

Question: Are terminally ill patients permitted to perform Hajj under any circumstances?

Answer: No, terminally ill patients are not permitted

Question: In which year did the Council of Islamic Ideology (CII) decide regarding Mahram requirements for women?

Answer: 2023

Question: Is a Mahram mandatory for women performing Hajj according to the 2023 CII decision?

Answer: No, subject to submitting a specific affidavit

Question: What condition must be met regarding group travel for a woman traveling without a Mahram?

Answer: She must travel as part of a group of reliable and trustworthy women

Question: What is the mandatory requirement for applicants who are persons with disabilities or special needs?

Answer: They must be accompanied by a designated attendant

Question: Are persons whose names appear on the Exit Control List (ECL) eligible for Hajj?

Answer: No

Question: What happens in the event of a pilgrim’s demise during their stay in KSA?

Answer: The deceased shall be interred in Saudi Arabia in accordance with Saudi laws

Question: What penalty does drug trafficking carry under Saudi Arabian law?

Answer: Capital offence (penalties include imprisonment, corporal punishment, or execution)

Question: What is the consequence if a pilgrim engages in prohibited conduct like begging or political activities in KSA?

Answer: Disqualification from future visits to KSA under Government auspices

GOVERNMENT HAJJ SCHEME

Question: How many types of packages does the Government Hajj Scheme offer?

Answer: Two or any number of packages approved by the Government (standard long package and short package)

Question: What is the duration of the standard long package under the Government Hajj Scheme?

Answer: Approximately 38 to 42 days

Question: What is the duration of the short package under the Government Hajj Scheme?

Answer: Approximately 20 to 25 days

Question: When is the multi-year Hajj Registration process initiated?

Answer: Immediately after approval of the policy

Question: What percentage of the estimated cost must an intending pilgrim deposit after registration to be shifted to the waiting list?

Answer: 10%

Question: On what basis are pilgrims selected for Hajj from the waiting list and new applications?

Answer: First-come, first-served basis

Question: Under what specific circumstances is a substitution against a confirmed seat considered?

Answer: Due to death or incapacitation of a Mehram or support person of a physically challenged or disabled person

Question: Under what conditions are accommodation, boarding, and lodging services provided in Saudi Arabia?

Answer: In accordance with Saudi laws, housing permits (Tasreeh), and classification standards (Tasneef)

Question: How is the performance of the Government Hajj Scheme evaluated before each Hajj season?

Answer: Through independent third-party evaluation by a qualified evaluation firm

PROCUREMENT COMMITTEES

Question: Under which rules must procurement of all goods and services for Hajj operations be carried out?

Answer: Public Procurement Rules, 2004

Question: Who nominates two members for the procurement committee operating in KSA?

Answer: The Ambassador of Pakistan to KSA

Question: From which Pakistani office in KSA are the nominated procurement committee members preferably selected?

Answer: Consulate General of Pakistan in Jeddah

Question: Through which digital platform does OPAP endeavor to engage registered Service Provider Companies (Tawafa)?

Answer: Nusuk Masar platform

Question: What key tasks do engaged Service Provider Companies (SPCs) process to minimize operational disruptions?

Answer: Grouping and visa cases

Question: What is the duration of long-term contracts introduced for key Hajj services to reduce costs and ensure service certainty?

Answer: Three to four years

3. Hajj Package Dues

Particular	Details
Determination of Dues	Hajj package dues under the Government Hajj Scheme shall be determined annually after finalization of contracts with service providers.
Factors Considered	Prevailing exchange rates, Saudi tariffs, and all applicable costs.
Notification	Dues shall be notified by the Ministry well in advance of the application deadline for each Hajj season.
Savings	Any savings accruing to the Ministry of Religious Affairs and Interfaith Harmony after completion of the Hajj Operation shall be returned to the Hujjaj by the Ministry as per existing practice.

PRIVATE HAJJ SCHEME

POLICY PURPOSE AND SCOPE

Question: What is the official time period covered by the Private Hajj Policy of Pakistan?

Answer: 2027–2030

Question: The Private Hajj Policy applies exclusively to operators registered with which Pakistani commission?

Answer: Securities and Exchange Commission of Pakistan (SECP)

Question: Under which specific act must private Hajj operators be licensed to operate?

Answer: Hajj and Umrah (Regulation) Act, 2024

Question: What type of operating regime does the Private Hajj Policy replace legacy quota-driven practices with?

Answer: Modern, corporate, compliance-based operating regime

Question: Which Saudi strategic framework is the Private Hajj Policy aligned with?

Answer: Saudi Vision 2030

STRATEGIC OBJECTIVES

Question: What is the primary objective of the Private Hajj Policy?

Answer: To ensure dignified, reliable, affordable, and safe Hajj services for Pakistani pilgrims travelling through the private sector

Question: How does the policy protect pilgrim deposits under the private scheme?

Answer: Through Government-based payments

Question: What mechanisms are used to enhance accountability and direct financial oversight of private operators?

Answer: Digital dashboards, audit trails, and direct financial oversight

Question: What negative market practices does the policy specifically seek to discourage in the private Hajj market?

Answer: Monopolistic behaviour and subletting practices

Question: Through what structure does the policy strengthen operator capability?

Answer: A tiered licensing structure and third-party accreditation

THIRD-PARTY ACCREDITATION

Question: Who conducts the registration and evaluation of new and existing private Hajj companies for neutral evaluation?

Answer: A committee of independent experts / consultants or consulting firms

Question: What parameters are validated during the third-party evaluation of private Hajj companies?

Answer: Financial solvency, corporate maturity, operational reliability, service infrastructure, and Saudi-side readiness

Question: What outcomes are determined based on the certification result of a private Hajj company?

Answer: Licensing eligibility, tier assignment, quota allocation, and future standing

LICENSING FRAMEWORK

Question: Under which law must all private Hajj operators be incorporated?

Answer: Companies Act, 2017

Question: What is the validity period of a private Hajj operator licence?

Answer: Three years

Question: On what basis are private Hajj operator licences renewed annually?

Answer: Based on financial, operational, and compliance performance

Question: What is the minimum booking threshold required for an operator to remain active?

Answer: 2,000 pilgrims

Question: What happens if an operator falls below the minimum booking threshold of 2,000 pilgrims?

Answer: Deemed non-operational, triggering automatic reallocation of pilgrims and financial penalties

Question: What percentage of the total business transaction is required as minimum paid-up capital?

Answer: 10%

Question: What percentage of the total business transaction is required as authorized capital limit?

Answer: 20%

Question: What percentage of the total business transaction is required as bank guarantees for registration?

Answer: 5%

Question: What is the baseline minimum amount calculated per single pilgrim to determine total business transaction?

Answer: Rs. 1 million

Question: What pilgrim capacity threshold range is introduced for private operator registration categories?

Answer: 2,000 to 3,000 pilgrims

Indicative Business & Capital Requirements

Category	Details
Number of Pilgrims	3,000
Cost of Indicative Business for a Single Pilgrim	Rs. 1 million
Cost of Total Indicative Business	Rs. 3 billion
Paid-up Capital (10% of Total Indicative Business)	Rs. 300 million
Authorized Capital (20% of Total Indicative Business)	Rs. 600 million
Performance Guarantee (5% of Total Indicative Business)	Rs. 150 million

FINANCIAL, OPERATIONAL AND MANAGERIAL ASSESSMENT

Question: How many Experts/Consultants or Consulting firms may the Ministry engage to assess private Hajj companies?

Answer: Three to four Experts / Consultants or a Consulting firm

Question: On what basis are the Financial, Operational, and IT capabilities of private Hajj companies assessed?

Answer: On criteria based upon international best practices

Question: Under which rules and specific rule number are funds arranged for hiring assessment consultants?

Answer: Hajj Pilgrims Welfare Fund Rules 1990 (Rule No. 4(xv))

Question: Which government division’s concurrence is required to arrange funds from the Pilgrims Welfare Fund?

Answer: Finance Division

NEW ENTRANT PATHWAY

Question: How many stages are in the entry pathway for prospective new entrants in the Hajj market?

Answer: Two-stage entry pathway

Question: What certificate does the Ministry issue upon completing the first-stage pre-assessment for new entrants?

Answer: Pre-Registration Clearance Certificate (PRCC)

Question: What official document must a new entrant receive from the Ministry after completing second-phase SECP registration and compliance?

Answer: Hajj Operations Recognition Letter (HORL)

EXISTING OPERATOR RE-VALIDATION

Question: How are existing SECP-registered private Hajj operators revalidated?

Answer: Through a compulsory reassessment process

Question: What specific factors are examined during the evaluation of existing operators?

Answer: Audited financial results, paid-up capital, service delivery history, grievance record, and corporate and digital management standards

Question: What letter is awarded to existing operators based on their re-validation evaluation?

Answer: Tier-Based Recognition Letter (TRL)

HAJJ QUOTA ALLOCATION FOR PRIVATE OPERATORS

Question: Does operational capacity confirmation or accreditation constitute an automatic quota entitlement for private operators?

Answer: No

Question: On what basis are licensed and accredited private operators permitted to book pilgrims through the PHMP?

Answer: First-come, first-served basis

Question: For what initial defined period will the financial governance framework for private operator quota execution be set?

Answer: Initially for three years

DIGITAL MANAGEMENT SYSTEM (PHMP – MANDATORY)

Question: What does PHMP stand for in private Hajj operations?

Answer: Private Hajj Management Portal

Question: What unique identifier is issued to each pilgrim upon booking through PHMP?

Answer: Unique Hajj Identification Number

Question: Which national organizations are integrated with PHMP for end-to-end verification?

Answer: SECP, NADRA, and SBP

Question: Is manual handling of Hajj data, bookings, or payments permitted under the PHMP policy?

Answer: No, manual handling is strictly prohibited

FINANCIAL MANAGEMENT THROUGH GOVT ACCOUNT

Question: Where is the Government Account maintained for executing financial transactions of private Hajj operations?

Answer: State Bank of Pakistan

Question: How are pilgrim payments tagged within the financial management system?

Answer: Digitally tagged to both operator and individual records

Question: To whom are Hajj funds disbursed directly from the Government Account under verified agreements?

Answer: Saudi service providers

Question: Are private operators permitted to collect, hold, or transfer Hajj funds independently?

Answer: No, operators are strictly prohibited from collecting, holding, or transferring funds independently

OPERATIONAL MINIMUMS AND CONTINGENCY HANDLING

Question: What is the minimum booking threshold each private Hajj operator must achieve?

Answer: 2,000 pilgrims

Question: What happens to the pilgrims of an operator who fails to achieve the minimum booking threshold?

Answer: Automatically reallocated through the PHMP to other eligible operators

Question: What financial penalty accompanies the reallocation of pilgrims when an operator falls below the benchmark?

Answer: Forfeiture of half of the operator’s security deposit

SERVICE DELIVERY AND WELFARE STANDARDS

Question: Which vulnerable groups must receive special provisions under private operator welfare standards?

Answer: Senior citizens, women, and persons with disabilities

Question: With which Saudi entities must private operators maintain alignment to ensure on-ground readiness?

Answer: Saudi Tawafa companies

SERVICE PROVIDER AGREEMENT (SPA – MANDATORY)

Question: What mandatory agreement must every licensed private operator sign with the Ministry before starting operations?

Answer: Service Provider Agreement (SPA)

Question: What key aspects does the Service Provider Agreement (SPA) cover?

Answer: Service obligations, medical and insurance cover, refund pathways, consumer protection, and penalties for non-performance

PERFORMANCE RATING AND COMPLIANCE SCORING

Question: What digital tool will the Ministry maintain to evaluate private operator performance?

Answer: Digital rating dashboard

Question: What parameters are used to assign performance scores on the digital dashboard?

Answer: Financial discipline, service quality, compliance audit results, and grievance resolution efficiency

COMPLAINT DISPOSAL AND APPELLATE FRAMEWORK

Question: What body handles the structured grievance mechanism for private Hajj operations?

Answer: Complaint Disposal Committees (CDCs)

Question: Where do Complaint Disposal Committees (CDCs) operate?

Answer: In both Pakistan and Saudi Arabia

Question: Which entity hears appeals against decisions made by the Complaint Disposal Committee?

Answer: The Appellate Committee

Question: Within how many days must an appeal against a CDC decision be filed before the Appellate Committee?

Answer: Within 15 days of the date of the CDC’s decision

MARKET FAIRNESS – ANTI-MONOPOLY MEASURES

Question: What practices regarding Hajj quotas are expressly prohibited to prevent market monopoly?

Answer: Trading, resale, outsourcing, or subletting of quotas, forming cartels, and anti-competitive practices

Question: What are the legal penalties for violating anti-monopoly measures under the private Hajj policy?

Answer: Licence cancellation, forfeiture of guarantees, and legal action

MONITORING AND SUPERVISION OF MUNAZZAMS

Question: Which technical partner provides IT support to fully digitize all Hajj monitoring processes?

Answer: National Information Technology Board (NITB)

Question: Are Munazzams/Hajj companies required to give full access to their data to the regulator?

Answer: Yes

Question: What primary role do field Monitoring Teams perform when deployed in KSA?

Answer: Monitor compliance against contractual obligations and provide immediate on-the-spot relief to affected pilgrims

Question: Where are complaints against Munazzams referred if they cannot be resolved in the field by monitoring teams?

Answer: Referred to the Complaint Disposal Committee (CDC) in Pakistan

WELFARE SERVICES FOR HUJJAJ

Question: Which office ensures that contracts for camp facilities, service packages, and transport are in place for welfare staff at the Holy Sites?

Answer: Office of the Pilgrim’s Affairs Pakistan (OPAP)

Question: Who formulates the merit-based criteria for selecting Muavineen-e-Hujjaj under the 2027–2030 Policy?

Answer: Cabinet Committee on the Private Hajj Policy 2027–2030

Question: Through which committee is the Seasonal Duty Staff of MoRA&IH selected?

Answer: Duly notified internal selection committee

Question: Where can a staff member apply if aggrieved by the Seasonal Duty Staff selection process?

Answer: Complaint Disposal Committees (CDCs)

Question: Under which system and requirements are service visas issued to welfare staff?

Answer: Nusuk Masar system in accordance with Saudi requirements

Question: With whom does OPAP enter into a contract for medical supervision and support of HMM staff in KSA?

Answer: Authorized medical service provider in KSA

Question: What tracking mechanism is utilized to evaluate the performance of welfare staff in KSA?

Answer: IT-based performance tracking mechanisms

Question: Which specific scheme may MoRA&IH notify for the welfare of Hujjaj during 2027–2030?

Answer: Hajj Nazim Scheme (or any other scheme notified by MoRA&IH)

INFORMATION, EDUCATION AND TRAINING

Question: Which organization collaborates with MoRA&IH to provide awareness and training to intending pilgrims?

Answer: Ministry of Religious Affairs and Interfaith Harmony (MoRA&IH)

Question: What are the primary subjects covered in the mandatory training imparted to pilgrims every year?

Answer: Manasik-e-Hajj, administrative/logistical arrangements, basic IT & Hajj App usage, medical guidelines, personal hygiene, Saudi laws, common challenges, and FAQs

HUJJAJ MUHAFIZ SCHEME

Question: In which year was the Hujjaj Muhafiz Scheme first launched as a risk management initiative?

Answer: 2011

Question: On what core financial principles is the Hujjaj Muhafiz Scheme based?

Answer: Principles of Takaful

Question: What is the non-refundable contribution amount paid by each Haji and welfare staff member to the Hujjaj Muhafiz Scheme?

Answer: Rs. 1,000/-

S#	Description	Compensation
1	Death during Hajj in the KSA	Rs. 2,000,000/-
2	Major / Minor Injury	As per schedule in Hajj Policy Guidelines
3	Emergency evacuation without performance of Hajj due to illness	Rs. 250,000/-

Question: Who is authorized to notify changes in the Hujjaj Muhafiz Scheme considering changing circumstances?

Answer: Ministry of Religious Affairs and Interfaith Harmony (MoRA&IH)

IT-BASED SUPPORT SYSTEM

Question: Which institution collaborates with MoRA&IH to develop and maintain the integrated IT system for Hajj operations?

Answer: National Information Technology Board (NITB)

Question: What stages of Hajj operations are supported by the integrated IT system?

Answer: Registration, monitoring, grievance redressal, and post-Hajj evaluation

EMERGENCY MANAGEMENT SYSTEM

Question: What dedicated team is constituted under the Emergency Management System (EMS) to respond to Hajj emergencies?

Answer: Emergency Response Team (ERT)

Member / Designation	Role
Director General (Hajj), OPAP	Head of the ERT
Coordinator (Makkah)	Member
Coordinator (HMM) or Second in Command	Member
Coordinator (Facilitation & Coordination) or Second in Command	Member
Representative of the Ambassador of Pakistan in KSA	Member
Representative of the Munazzams	Member

Question: Who issues the detailed SOPs and operational guidelines for the Emergency Management System (EMS)?

Answer: Ministry of Religious Affairs and Interfaith Harmony (MoRA&IH) and OPAP in consultation with Saudi authorities

GENERAL PROVISIONS

Question: Whose interpretation of any clause or provision of the Hajj Policy is final and binding?

Answer: Ministry of Religious Affairs and Interfaith Harmony (MoRA&IH)

Question: With whose approval does the Ministry issue detailed guidelines, SOPs, and instructions for policy implementation?

Answer: Approval of the Minister

Question: Who is authorized to approve amendments to the Hajj Policy to align with Saudi policy changes or urgent operational needs?

Answer: The Minister for Religious Affairs and Interfaith Harmony (MoRA&IH)

ABBREVIATIONS

Abbreviation

Full Form

CDC

Complaint Disposal Committee

DSR

Daily Situation Report

EMS

Emergency Management System

ERT

Emergency Response Team

HMM

Hajj Medical Mission

KSA

Kingdom of Saudi Arabia

Mashair

Mina – Muzdalifah – Arafat

MoIT&T

Ministry of Information Technology and Telecommunication

MoRA&IH

Ministry of Religious Affairs & Interfaith Harmony

MoU

Memorandum of Understanding

Munazzams

Private Hajj Companies

NITB

National Information Technology Board

OPAP

Office of the Pilgrim’s Affairs Pakistan

SPA

Service Provider Agreement

SPC

Service Provider Company

SOPs

Standard Operating Procedures

INTRODUCTION AND POLICY FRAMEWORK

1. Introduction

Question: Under which rules does the Government of Pakistan mandate the Ministry of Religious Affairs and Interfaith Harmony (MoRA&IH) to arrange Hajj?

Answer: Rules of Business 1973

Question: What is the full form of MoRA&IH?

Answer: Ministry of Religious Affairs and Interfaith Harmony

Question: What does the Hajj Policy & Plan 2027–2030 introduce for the first time?

Answer: A multi-year framework

Question: Which organization is partnering with the Ministry for the full digitalization of Hajj operations?

Answer: National Information Technology Board (NITB)

Question: What is the main objective of introducing multi-year contracts for critical Hajj services?

Answer: To reduce costs and guarantee timely service delivery

Question: What role will the Government progressively assume as the Hajj quota shifts toward the private sector?

Answer: Regulator and quality assurer

Question: What scheme is initiated to help intending pilgrims plan and save resources years before their journey?

Answer: Hajj saving scheme

Question: All Hajj arrangements are made in compliance with the laws and instructions of which country?

Answer: Kingdom of Saudi Arabia (KSA)

2. Mission Statement

Particular

Details

Mission

To serve and facilitate Hujjaj with unwavering commitment and dedication, enabling them to fulfil their religious obligation of Hajj with ease, dignity, and peace of mind.

AGREEMENTS WITH SAUDI ARABIAN AUTHORITIES

Question: Which agreement is executed between the representative of MoRA&IH and the Ministry of Hajj and Umrah, KSA?

Answer: Hajj Affairs Arrangements Agreement

Question: What is the official name of the United Agents Office in Jeddah, KSA?

Answer: Maktab-ul-Vokala Al-Mawahid

Question: What does OPAP stand for in Pakistani Hajj management?

Answer: Office of the Pilgrim’s Affairs Pakistan

Question: Which syndicate executes the General Transport Contract with OPAP in Saudi Arabia?

Answer: Naqabah Siyarat (General Transport Syndicate)

Question: Which company provides additional services for Pakistani Hujjaj in KSA under contract with OPAP?

Answer: Muttawify Hujjaj Company / Service Provider Company (Tawafa)

INPUTS FOR THE HAJJ POLICY

Question: Which committee’s recommendations served as key input for formulating the Hajj Policy?

Answer: Recommendations of the Reforms Committee on Hajj Operations

Question: From which committee was overarching guidance obtained to finalize the Hajj Policy?

Answer: Hajj Policy Committee (HPC)

Question: How was pilgrim feedback collected to refine Hajj policy and operations?

Answer: Through online feedback received from Hujjaj of previous Hajj seasons

HAJJ SCHEME AND QUOTA DISTRIBUTION

Question: What is the quota distribution ratio between the Government and Private Hajj Schemes?

Answer: 60% for Government and 40% for Private Scheme

Question: Which authority must approve any change in the quota distribution between public and private Hajj schemes?